Supervisor - Residential Services


The Supervisor-Residential Services, under the supervision of the Program Specialist-Residential, is responsible for the daily operation of a maximum of two, 24-hour Residential homes serving individuals with intellectual disabilities.  The Supervisor-Residential Services is responsible for the supervision of Direct Support Professional-Residential.   

General Work Principles

  • Be a primary advocate for individuals served by ensuring the health, safety, and welfare at all times.
  • Honor and respect individuals and their personal rights in all aspects of the individual’s lives.
  • Comply with Confidentiality Policy and all applicable HIPAA Regulations.
  • Address, treat, and interact with individuals in a dignified manner at all times.
  • Act as an appropriate role model and present an acceptable appearance and image when representing the agency.
  • Exercise common sense and good judgment in all decision making and contact supervisory staff for direction when necessary and required.
  • Be familiar with Normalization Principles, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies.  
  • Promote a trusting relationship and remain professional when working with individuals/families.
  • Avoid allowing personal beliefs and values to influence dealings with individuals receiving services.


  • Direct supervision of Direct Support Professional - Residential.
  • Ensure staff coverage based on the individuals’ needs.
  • Develop weekly work schedules. Work schedules should be prepared and submitted four weeks in advance, by the 10th of the month.  
  • Maintain activity lists for the home. Review for completion.
  • Complete and discuss performance evaluation for Direct Support Professional - Residential as required.Address performance issues and follow up under the direction of the supervisor.
  • Complete orientation package with new staff.
  • Ensure compliance with Normalization Principles, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies.  
  • Ensure attendance at required meetings and trainings.
  • Review, approve, and submit time sheets, expense vouchers, and other required personnel forms in a timely manner.
  • Ensure required operational paperwork is reviewed, approved, and submitted in a timely manner.
  • Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate. 


  • Have a working knowledge and ensure compliance with 6400 Regulations.
  • Participate in Individual Support Plan development and team meetings.  Assist with developing strategies for helping individuals to achieve their outcomes.  Be fully familiar with each individual’s current plan.  Suggest revisions to the Individual Support Plan when appropriate or indicated.
  • Ensure staff participates in individual’s ISP development and team meetings.
  • Supervise staff in assisting individual’s in carrying out daily living activities consistent with their current Individual Support Plan.
  • Ensure staff is trained on the Individual’s Support Plan, ensure implementation and documentation requirements.
  • Ensure individual’s appointments are scheduled, attended, and properly documented.  
  • Monitor individual finances and submit documents.
  • Maintain individual’s files under the direction of the supervisor.
  • Have full knowledge of and comply with Incident Management

Overall Operations

  • Ensure individuals’ overall appearance is appropriate at all times.  
  • Create a warm, home-like atmosphere.
  • Provide or arrange for transportation.
  • Supervise and participate in interior and exterior home maintenance and care.
  • Read the Communication Journal at the beginning of each shift, make entries to relay information to staff as appropriate.
  • Be familiar with home budgets and ensure budgets are followed.  Submit paperwork as required.  
  • Assist supervisor in continual evaluation of budgetary needs.
  • Participate in the licensing inspection process.
  • Report needed home and vehicle repairs to the Administrative Coordinator.  Monitor and submit paperwork.
  • Ensure scheduled maintenance and cleaning appointments are adhered to.

Other Duties

  • Accept temporary work assignments.
  • Attend trainings and meetings as scheduled/required.
  • Assist with outside agency monitoring.
  • Perform other duties as may be required or assigned.


High School diploma or General Educational Development (GED) certificate, plus two years experience in human services is preferred, or an equivalent combination of experience and training is acceptable.  A valid driver’s license is required unless programmatic circumstances permit.

Equal Opportunity Employer