Privacy and Compliance

Resources for Individuals and Families

Hope Enterprises, Inc. is dedicated to fostering a transparent and safe environment for our staff, individuals, and families. We encourage individuals and families to stay informed and actively involved in services and supports. The links below provide helpful information regarding HOPE services, Pennsylvania Office of Developmental Programs (ODP) services, individual rights, health and safety, privacy, incident management, grievances, and other resources. Please click on any of the links below to access additional information and resources for you and your family.

If you have something to report, please contact the Hope Help-Line at (570) 326-3745 ext. HELP (Press #3) or email [email protected].

Hope Enterprises, Inc. HANDBOOK
ODP Services Overview
Gold Book - Understanding the Office of Developmental Programs
What to Expect When You Receive Services From PA Office of Developmental Programs (ODP)
Notice of Privacy Practices Policy and Procedure
Notice of Privacy Practices
Nondiscrimination in Service Delivery Policy Statement
Individual Rights Policy and Procedure
Incident Management Policy and Procedure
Family Guide: When Something Bad Happens To Someone I Care About Or Support
A Guide to Victim’s Assistance
Individual Grievance and Public Complaints Policy and Procedure
Understanding Trauma and How to Manage it
The HOPE HELP-LINE
Consumer Satisfaction Surve
Wellness Information – Central PA’s Health Care Quality Unit (HCQU) Newsletter

The Gold Book is particularly valuable to highlight for families because it is intended to help individuals and families understand what ODP services and supports are available and how to access them.