Director of Human Resources

SPECIFIC DUTIES:
• Development of the HR team staff in administration of the various HR tasks, focusing on Servant
Leadership in dealings with employees, Individuals, vendors, Board members.
• Compensation design: ensure compensation practices are carried out in a non-discriminatory
manner, including annual increases, design of recruitment/retention incentives, compensation
for special assignments, recruitment/retention incentives for the workforce. Partner with payroll
Coordinator to ensure policy changes comply with legal requirements.
• Employee Benefits – Monitor industry trends, recommending changes, managing
contracts/securing annual renewals or seeking bids from vendors, annual open enrollment
process; completing and filing of IRS 5500 reports, Summary Plan documents, Summary Annual
reports in accordance w/plan TPA’s; employee communications.
• Provides collaboration in the oversight of Employee Safety, Workers Compensation claims, and
OSHA compliance.
• Provides oversight of Workers Compensation claims management; liaison with workers comp
carrier and broker.
• Recruitment, Retention & Recognition activities; employee engagement survey administration,
follow up action plan communication, development, and monitoring.
• Positive Employee Relations - Resolving of conflicts, ensuring fair & consistent processes for
disciplinary actions and appeals.
• Legal/Protecting the Agency from Potential Liability – Ensuring agency compliance w/EEO law,
development & monitoring of Affirmative Action Plan, investigating & resolving complaints,
responding to PA HRC/EEOC complaints & coordinating the agency’s defense.
• Plan Administrator for the 403b and 401k retirement plans; completes and files of all IRS 5500
reports, Summary Plan documents, Summary Annual reports in accordance w/plan TPA’s.
Primary contact for annual 403b audit.
• Agency and HR policy development and amendments; Employee Handbook revisions subject to
approval Executive team and/or Board of Directors.
• Talent Management – Development of onboarding plans; development, training/rollout and
oversight of probationary and annual performance appraisal process; development of personal
improvement plans; partner with Leadership team to develop staff in current and potential
future positions.
• Special projects including organizational redesign and restructuring, onboarding of technology
features within the HR/Payroll system and PowerBI for process streamlining.
• Practice HR strategic management through monitoring of HR trends, analyzing internal HR
statistical reports, recommendations by insurance brokers and recommend changes to the
Executive team
• Develops Communication Plans for Agency HR & organizational changes.
• Oversight of compliance monitoring to include new hire background checks for ODP, Provider
Qualifications for licensing, motor vehicle annual checks for loss control.
• Participates in internal and external committee meetings as assigned.
• Perform other duties and special assignments at the direction of the COO.

HOURS: Exempt position – 40+ hours
IMMEDIATE SUPERVISOR: Chief Operating Officer
POSITIONS SUPERVISED:
Benefits Specialist
Employee Relations Specialist
Talent Acquisition Specialist

QUALIFICATIONS:
Education & Experience
• Associate’s or Bachelor’s degree from an accredited college or university in Human Resources,
Psychology, Business Management or related field with 3-4 years of HR management experience.
• Demonstrated proficiency in strategic HR management related to compensation, benefits,
employee relations, communications, legal aspects of HR management, talent management,
process streamlining, organizational re-design, safety and health.
• Additional Preferred Qualifications – SHRM Certified Professional (SHRM-CP)

Skills Required:
• Excellent organization and time management skills with attention to accuracy and meeting
deadlines in a fast-paced environment
• Excellent interpersonal skills, including collaboration, coaching, conflict resolution, customer
service.
• Superior written and verbal communication skills
• Strong analytical and problem-solving skills.
• Proficiency working with and generating reports from HR/Payroll System software and
Benchmarking technology for process streamlining and HR benchmarking; proficiency with
Microsoft software applications (WORD, EXCEL, POWERPOINT), Microsoft Outlook
• Ability to acquire a thorough understanding of the agency’s hierarchy, jobs, qualifications,
compensation practices, policies and procedures.
• Outstanding judgement, sensitivity, and high discretion
• Ability to comprehend, interpret and apply the appropriate sections of applicable laws,
regulations and policies.
• Act as an appropriate role model and present an acceptable appearance and image when
representing the agency.
• Must possess a current, valid driver’s license from state of residency, and possess a personal
vehicle for travel to other work sites. Must be insurable under Hope’s insurance carrier.

Physical requirements:
o Prolonged periods sitting at a desk and working on a computer.
o Must be able to lift 20 pounds at a time.